Returns & Exchanges
Returns and exchanges are accepted on most merchandise within 14 days of receipt, for items that have not been worn, altered or washed, without make-up marks and with all tags attached. Original shipping charges are non-refundable. All orders received with Make-Up marks will be returned to sender.
You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost.
Cancelled items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice.
For international returns please mark clearly "Ukraine Returned goods - No commercial value" as description of the shipment. If this indication is not clearly stated, custom duty charges may applied and the amount will be deducted from your merchandise refund.
Please send your return to:
Yaroslaviv Val 38 office 117
All returns must be shipped to our warehouse within 14 days of receiving your order. Please return your order to us by secure means, at your own cost.
Purchases made online cannot be accepted for return or exchange in store.
How Do I Make An Exchange?
You can change the size of a purchased style within the first hour. Once the order status shows SHIPPED, you will need to contact our customer services.
If you want to swap a style, you will need to complete a refund on the unsuitable order and re-order the desired style.
You have 14 days from the delivery date to refund an item.
You can cancel an order within the first hour. If the order status shows SHIPPED, you will need to return the item within 14 days of receiving it.
In case of dispute, we recommend you retain proof of sending when returning your order.
When Will My Credit Card Be Refunded?
Once merchandise has been received, your refund will be processed within 30 working days. You will be provided with email notification once your refund has been processed. Please note that it may take a few working days for your banking institution to post the refund to your bank statement.
Damaged Or Defective Goods
At Anna October we are committed to selling only first-quality fashions. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at firstname.lastname@example.org within 14 days of receiving the order to be eligible for a refund. After 14 days, we will attempt to repair or obtain a replacement, but we are unable to refund.