Returns and exchanges are accepted on most merchandise within 14 days of receipt, for items that haven’t been worn, altered or washed, without make-up marks and with all tags attached.

Please note the return and refund are not allowed for the items on sale and brassieres, it is clearly stated on the product page.

The items return is a subject upon the mutual agreement of Anna October and Purchaser.  If you decided to return the item, please contact our Customer Service via e-mail order@annaoctober-store.com and kindly mention the reason. All the returns made on the territory of Ukraine are non-chargeable, the other ones will be processed with 100-euro charge.

You will be provided with the documents and return instructions within 3-4 days after sending your request via email.

All the extra cost related to the return sent without Customer Service approval will be deducted from your refund. Kindly note the shipping charges are non-refundable.

When Will My Credit Card Be Refunded?

Once merchandise has been received, your refund will be processed within 30 working days. You will be provided with email notification once your refund has been processed. Please note that it may take a few working days for your banking institution to post the refund to your bank statement.

Damaged or Defective Goods

At Anna October we are committed to selling only first-quality fashions. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at order@annaoctober-store.com within 24 hours of receiving the order to be eligible for a return and refund.